Industry Insites – December 2014

Random Thoughts on the Business…….

The Latest HUD Park Model Issue

Sure hope the industry is looking at exactly what happened here. After a number of years of quiet, what suddenly prompted HUD to revise the method of measuring the size of a park model. I know they claim they haven’t changed anything, but for practical purposes measuring a park model to include the porch is a change in the process.

In Washington, nothing happens without a reason. Who is behind the October memo from Pamela Danner, the new HUD official overseeing manufactured housing? Somehow, I doubt that she woke up one morning and decided to screw the RV industry and the parks. More likely, someone put a document in front of her to get the ball rolling, followed by a visit from someone with a particular interest and then it just happened. Sure would be nice to know what the industry is up against because the same forces are most likely to be on the scene if and when congressional legislation becomes likely. My guess is that the new Congress in January is not going to be spending much time worrying about the RV industry and if the issue is at all controversial in the House or Senate, passage is going to be quite difficult if not impossible. So, who’s behind this?

Perhaps we should start by looking at Ms. Danner. Her long legal and government service career has many intersections with the manufactured housing industry.

What is the RV Park & Campground Business?

I’m pleased that the Pennsylvania Campground Owners Association invited me to present a seminar this Tuesday on Trends in the Park Industry. I’ve done a similar seminar at various meetings in recent years and always find it interesting to use the opportunity to track the relevant changes in the park industry.

As I prepared for the PA seminar, I decided to take a look at the various business lines that park operators are engaged in every day.

Here’s a quick rundown of the lines of business that come to mind: Camping……Outdoor Recreation…..Hospitality……..Entertainment……..Travel…….Amusement Park……Attractions……… Lodging……..RVing……..Tourism……..Sports. And you can probably think of many others.

In thinking about this question, I’ve concluded that a campground or RV park is really an amusement park. Yes, a different business model than we normally associate with that business, but an amusement park none the less.

A campground has activities and events intended to amuse and entertain the audience. The park has food services at varying levels ranging from park-wide meal events (pancake breakfasts, holiday themed meals) to snack bars, ice cream parlors and restaurants of various service levels. A park has a wide variety of amenities and facilities designed to amuse and entertain such as swimming pools and water-related features ranging from large water parks to water slides, splash pads and lazy rivers, hay wagon rides, various styled bikes from three wheelers to water bikes, laser tag, zip lines, holiday parades, basketball courts and soccer fields, themed events like Water Wars, Christmas in July and murder mystery weekends. Most campgrounds operate on a seasonal basis with some special shoulder season events. Stores that sell souvenirs, t-shirts, hats and special fun cups and other unique items are found in m ost campgrounds. Most parks offer a single price that includes all of the facilities and amenities while other parks offer an admission fee (camping fee) plus an extra fee for the amusements and entertainment. And special park discounts at certain times of the year encourage visits for different markets.

Now the amusement park. Try re-reading the above paragraph and substitute amusement park for campground or park. Pretty much the same thing, right?

When you have a chance, go visit an amusement park in your area. Guaranteed you’ll come home with some new ideas on how to please your guests.

Praise for Suppliers

Every now and then on Facebook or Linked in or in some other venue, there’s a supplier posting or talking about how they find campground owners to be among the nicest, most down to earth and hospitable people to be found in every industry. They praise park owners openness and willingness to help others, even their competitors.

Rarely if ever have I seen a Facebook or Linked in post or other comment from a campground owner praising the services of a supplier to their business who plays a role behind the scenes in their success. So, here I go.

Suppliers I met in the park industry, especially those I’ve known for 25 years or more are among the nicest folks I’ve known or worked with in any venue. Their desire to provide the best products and services and competitive prices is unsurpassed in any industry.

As campers have many choices of where to camp, so too do campground owners have many choices when it comes to where to purchase the essential needs of running their business. Many campground industry suppliers have been around serving the industry for many, many years while others are new to the industry, having been drawn to it by the great positive publicity the camping and outdoor recreation and RVing has received in recent years.

The suppliers I’ve known for many years are great folks who, like campground owners, rely heavily on good reviews and repeat business (sound familiar?).

When you can and when you feel its deserved, why not write a comment or review of a supplier experience you’ve had and post it on Facebook or on Linked In. Or visit Yelp or other review sites and share your positive experiences.

Go Suppliers!!!!

The KISS Principal

Time to remind everyone of the KISS principal – keep it simple, stupid!.

Check out your website – is it intuitive, simple and quick to respond to commands, available for Ipads, smart phones and any and all other media, clean and not too cutesy, is any music appropriate and at a reasonable volume?

Arrival and check in process is often fraught with delays and time consuming processes. Is it easy, quick and simple for your guests to arrive?

You get the idea. Take the time to review all of your policies, practices and so forth and see if you can KISS them to make it easier for you, your staff and your guests.

And a word to associations out there – national, regional, state and local campground associations. Want to gain new members? Want to retain current ones? Want to increase involvement and attendance? All programs and activities should be reviewed for KISS compliance.

Small business that comprise the majority of the campground and RV park business don’t have time or the inclination to engage in complex, confusing or lengthy steps to take advantage of the values of the membership. The longer it takes to take an action, the less likely it is that the action will be taken. And the less actions taken by members, the greater the likelihood that they will explore whether or not the membership is worthwhile.

Nine times out of ten, measuring your business processes against KISS will lead to business improvements. Try it.

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